Order Cancellation Policy

1. Scope of Application

This policy applies to all order cancellation requests submitted through the website operated by our store, provided that the order has not yet been handed over to the logistics service.

Once order preparation, packing, or dispatch arrangements have commenced, cancellation is no longer available. In such cases, the order can only be managed through the return and refund process after delivery has been completed.

2. Timeframe for Cancellation Requests

• Customers may request to cancel an order within 40 hours of order confirmation, provided the items have not yet been packed or prepared for dispatch.

• Within this timeframe, cancellations are generally processed without difficulty, and the full amount paid will be refunded.

• After 40 hours, cancellation cannot be guaranteed, as the order may already be undergoing internal processing. Once order preparation has commenced, the process cannot be interrupted.

• If cancellation is no longer possible, customers may wait for delivery and then submit a return request in accordance with the applicable return procedure.

3. Conditions Required for Order Cancellation

A cancellation request will only be considered valid if all of the following conditions are met:

• The order has not yet been packed or handed over to the courier.

• The request is submitted within 40 hours of order confirmation.

• Accurate order details are provided, including order number, customer name, and contact information.

• The request is submitted through the store customer support channels listed below.

If the order has already been dispatched, customers may proceed with a return in line with the standard return process.

4. How to Request an Order Cancellation

To request an order cancellation, customers must contact the store’s customer support team via the website and clearly state their intention to cancel the order.

The request should include the following information:

Order number
Full name
Contact details (email if available)
Reason for cancellation (optional)

The customer support team will review the request and confirm whether the order is eligible for cancellation.

Customers will then receive notification confirming either that the order has been successfully cancelled or that cancellation is not possible due to the order already being in preparation or dispatch.

5. Refunds for Cancelled Orders

If a cancellation request is approved:

The refund will be issued using the original payment method.
Refund processing typically takes 1–10 business days from the date cancellation is confirmed.
The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Automatic Order Cancellations

We may automatically cancel an order under certain circumstances, including but not limited to:

Payment confirmation is not received from the payment provider or bank.

Delivery information is incomplete or incorrect.

Technical issues or operational limitations prevent order processing.

The ordered item becomes unavailable unexpectedly.

In such cases, customers will be notified by email, and any amounts already paid will be refunded in full.

7. Policy Updates

We may update this cancellation policy from time to time to reflect operational adjustments or regulatory requirements.

Any updated version will take effect once published on the website.

8. Customer Support and Contact Information

For enquiries related to order cancellations, please contact our store using the details below.

Address: APT BLK 17A TELOK BLANGAH CRESCENT #19-274, SINGAPORE 091017, SINGAPORE
Email: ithelpdesk@roomuploft.com
Phone: +65 (836) 29749
Business Hours: Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)