Customers may request a return or exchange within 40 calendar days from the date the order is received.
Requests submitted after this period will not be accepted.
To be eligible for a return or exchange, all of the following conditions must be met:
The store reserves the right to decline any return or exchange request that does not meet these conditions.
To initiate a return request, customers must follow the steps below:
Contact the store’s customer support team via the website and provide the order number along with the reason for return.
Once the request has been reviewed, further return instructions will be provided.
A return shipping label is included inside the parcel at the time of delivery and can be used directly when returning the item.
Return steps include:
Attach the provided return label securely to the package.
Return the item preferably in its original packaging with all included accessories.
Using a trackable shipping service is recommended to ensure return visibility.
If the return is not related to an incorrect item, damaged item, or non-conforming product, return shipping costs remain the responsibility of the customer.
If the return is due to a delivery error, damaged item, or incorrect product, return shipping costs will be covered by the store.
If customers wish to exchange an item for a different model or variation:
This approach ensures stock availability, clear pricing, and efficient order handling.
Once the returned item has been received and inspected, customers will be notified of the outcome.
If the return is approved:
Refunds will be issued using the original payment method, unless otherwise agreed.
Refund processing is typically completed within 1–10 business days after the returned item has been verified.
The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
If an item is delivered damaged or incorrect, customers must contact the store’s customer support team within 10 days of delivery and provide clear photographs of the item and, where possible, the packaging.
After review, the store will arrange one of the following at no additional cost:
Collection of the item or provision of return instructions.
Dispatch of a replacement item.
If a replacement is unavailable, a full refund will be issued.
Returns or exchanges are not accepted for:
Custom-made or personalised items.
Any other cases excluded under applicable Australian regulations.
The store may update this policy to improve operational procedures or to comply with regulatory requirements.
Any updated version becomes effective once published on the website and applies to orders placed thereafter.
For enquiries regarding returns, exchanges, or refunds, please contact the store using the details below.
Address: APT BLK 17A TELOK BLANGAH CRESCENT #19-274, SINGAPORE 091017, SINGAPORE
Email: ithelpdesk@roomuploft.com
Phone: +65 (836) 29749
Business Hours: Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)
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