Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and protected when customers access or make purchases through the website operated by our store.

The store is committed to protecting personal privacy and handling personal information responsibly in accordance with applicable Australian privacy requirements.

2. Information Collected

When customers use the website or place an order, the store may collect the following types of information:

• Personal details such as name, billing address, delivery address, and email address.
  
  
• Order-related information including purchased items, order numbers, and transaction records.

• Payment-related information required to process payments, noting that full card details are not stored by the store.
  

• Technical information such as IP address, browser type, device details, and website usage data.

Providing personal information is necessary to complete orders and deliver services through the website.

3. Use of Personal Information

Personal information is used for the following purposes:

• Processing and fulfilling orders, including delivery and customer support.

• Communicating with customers regarding orders, deliveries, returns, cancellations, or enquiries.
  

• Processing payments, refunds, and order cancellations.
  

• Improving website functionality, performance, and user experience.
  

• Complying with legal and regulatory obligations applicable in Australia.

Personal information is used solely for legitimate operational purposes related to the website.

4. Sharing of Personal Information

The store does not sell or rent personal information to third parties.

Personal information may be shared only when necessary with:

Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and website service providers for system operation and security.
Authorities or regulators where required under applicable Australian laws.

All third parties are required to handle personal information securely and use it only for authorised purposes.

5. Data Security

The store implements reasonable technical and organisational measures to protect personal information, including:

Use of secure HTTPS and SSL encryption on the website.
Restricted internal access to personal data.
Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.

While reasonable safeguards are applied, no data transmission or storage system can guarantee absolute security.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.

When personal information is no longer required, it is securely deleted or anonymised.

7. Cookies and Website Technologies

The website may use cookies or similar technologies to enhance functionality and improve user experience.

Cookies assist in understanding website usage and optimising performance. Customers may manage or disable cookies through browser settings, noting that some website features may be affected.

8. Customer Rights

Customers have the right to:

• Access personal information held about them.

• Request correction of inaccurate or incomplete personal information.
  

• Request deletion of personal information where permitted by applicable laws.
  

• Withdraw consent where applicable, subject to legal or contractual obligations.

Requests related to personal information may be submitted through the customer support contact details provided below.

9. Changes to This Privacy Policy

The store may update this Privacy Policy from time to time to reflect changes in legal requirements or website operations.

Any updates take effect once published on the website and apply to future use of the website.

10. Customer Support and Contact Information

For enquiries regarding privacy, personal data, or this Privacy Policy, please contact the store using the details below.

Address: APT BLK 17A TELOK BLANGAH CRESCENT #19-274, SINGAPORE 091017, SINGAPORE
Email: ithelpdesk@roomuploft.com
Phone: +65 (836) 29749
Business Hours: Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)