Warranty Policy

1. Warranty Coverage

All products sold through the website operated by our store are covered by warranty in accordance with applicable Australian consumer laws.

This warranty applies in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection legislation.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues arising from normal use and proper care.

Covered matters may include:

Structural defects affecting furniture frames or components.
Faults caused by defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to:

Normal wear and tear resulting from regular use.
Damage caused by misuse, abuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, alterations, or unauthorised repairs.
Variations in colour, texture, grain, or natural characteristics inherent to furniture materials.

4. Warranty Period

The applicable warranty period varies depending on the product type and is calculated from the date the order is received.

Where applicable, specific warranty details may be stated on the product page or provided with accompanying documentation.

5. How to Make a Warranty Claim

To submit a warranty claim, customers must contact the store’s customer support team via the website and provide:

Order number.
Proof of purchase.
A clear description of the issue.
Photographs or videos demonstrating the defect, where possible.

The store may request additional information to assess the claim.

6. Warranty Assessment and Resolution

Once a warranty claim has been reviewed and verified, the store will determine the appropriate remedy, which may include:

Repair of the product.
Replacement with the same or a comparable item.
Refund of the purchase price where repair or replacement is not feasible.

All remedies are provided in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After receiving all required information, warranty claims are generally assessed within 1–10 business days.

If product return is required for inspection, return instructions will be provided and arrangements coordinated accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by the store.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through the website and used within Australia.

The warranty is valid for the original purchaser and is not transferable, except where otherwise required by law.

10. Policy Updates

The store may update this Warranty Policy to reflect changes in product offerings, operational practices, or legal requirements.

Any updated version will apply from the date it is published on the website.

11. Customer Support and Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact the store using the details below.

Address: APT BLK 17A TELOK BLANGAH CRESCENT #19-274, SINGAPORE 091017, SINGAPORE
Email: ithelpdesk@roomuploft.com
Phone: +65 (836) 29749
Business Hours: Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)