Shipping Policy

1. Scope of Application and General Terms

These terms apply to all purchases made through the website operated by our store.
By submitting an order, customers confirm their understanding and acceptance of the terms outlined below.

Delivery services are available exclusively within Australia and only to addresses that can be selected during the checkout process. Delivery to locations outside Australia is currently not available.

2. Delivery Policy and Shipping Conditions

All orders placed through the website are eligible for free delivery within Australia.

The delivery service provided by our store includes order handling, appropriate packaging, logistics arrangement, and shipment to the address supplied by the customer at checkout.

3. Pricing and Applicable Taxes

All prices shown on the website are presented in accordance with Australian standards and include applicable taxes.

Unless clearly indicated during checkout, no additional fees are required upon delivery.

4. Order Processing and Handling Time

Once payment has been successfully completed, orders are generally processed within 1–10 business days (Monday to Friday, excluding public holidays).

Processing Deadline:

• Orders placed before 4:00 pm will be processed on the same business day.

• Orders placed after 4:00 pm will be processed starting from the next business day.

• If an order is placed on a public holiday, processing will commence on the next business day.

Customers will receive an email notification once the order has been dispatched.

5. Estimated Delivery Time

After dispatch, orders are expected to be delivered within 10–20 business days within Australia. Delivery timeframes may vary depending on the destination and logistics capacity.

6. Shipping Services and Order Tracking

All shipments are arranged through selected logistics service providers operating within Australia.

Each order is assigned a tracking number, allowing customers to monitor shipment progress using the tracking link provided by email.

7. Customer Support and Contact Information

For enquiries regarding orders, delivery, please contact us using the details below.

Address: APT BLK 17A TELOK BLANGAH CRESCENT #19-274, SINGAPORE 091017, SINGAPORE
Email: ithelpdesk@roomuploft.com
Phone: +65 (836) 29749
Business Hours: Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)